The Chestnut Stables Cancellation and Refund Policy

Please note our cancellation policy is currently 48 hours, if you cancel your lesson within this period you will not get a refund of any kind, the same thing applies if you wish to edit a lesson within 48 hours of your lesson taking place.

If you wish to cancel or edit outside of this period you will be refunded in account credit. Some of our activites may have a different policy so please ensure you read the detilas at time of booking. We do not offer refunds directly back to your bank account under any circumstances. You are able to purchase give vouchers or transfer credit to another account if you wish. 

 Please contact us by email info@thechestnutstables.co.uk if you need assistance. 

EC Pro Payment and Refund Policy

All bookings must be made in advance and paid for in full at the time of booking to secure the session. Payment may be made by credit or debit card. You will pay a £1.00 booking fee and this is non refundable. The price you will pay will be displayed when you proceed to checkout not at the Basket.

Wow Design Solutions Limited trading as EC Pro is unable to issue refunds and will only issue customer account credit in accordance with the refund and cancellation policy of the Yard, School or Livery using the EC Pro system.

Customers may be able to access a refund by contacting the Yard, School or Livery directly and the Merchant of record for all transactions is The Chestnut Stables, and they shall be liable for all refunds and chargebacks. If you are not happy with the complaints procedure of your riding school/Livery Yard you can contact to take further action.